We offer an unconditional, 100% money back guarantee for 30 days.
We value our customers and want you to be satisfied. Please don’t hesitate to share the particulars of your situation with us. We’ll always do our best to work out something that’s fair. To this end, we’ve set the following guidelines:
- If you’re unable to return the product within the 30 day window, please email us to request special consideration.
- We prefer that you return the product unused and in its original packaging, but if you’ve used it already, you can still return it.
- We will not refund any shipping charges you paid to have the product delivered to you, and you will be responsible for shipping charges to return the product to our distribution center.
- You must return the product to us to receive a refund.
- If your product is defective, we will replace it at no charge to you and pay the cost of shipping. This offer is valid for a period of 90 days from the date of delivery. You will need to contact us to obtain an RMA return authorization, and freight credit. Please contact us via email at firstname.lastname@example.org or call (844) 454-0203.
- We reserve the right to deny a refund if, upon inspection of your product when it arrives at our location, it does not satisfy the basic requirements outlined above. We’ll tell you if this is the case.
- We will apply your refund to the same credit card you used for your initial purchase, or through your Amazon account.